QUALITY
Quality Policy & Objectives
Quality Policy
Assuring sense of belonging, sense of teambuilding and trust in improvement
under the leadership of top management and involvement of all personnel.
Striving to ensure and sustain the highest level of customer satisfaction.
Providing a highly competitive level of service quality and sustaining it consistently.
Believing that the keys to the future and success of this company are continuous
development, improvement and increased efficiency of the Quality Management
System and striving for this goal.
Quality Objectives
To assure development of all personnel through training and learning programs
and to do post-training follow-ups and reviews for making sure that each employee
adopts, understands, implements quality policy and quality awareness, and
improves consistently.
To organize an suggestion system involving participation from all levels and
seniorities for assuring interaction between all employees and management of
Acemar, reviewing efficiency and improving it continuously, and for ensuring
development and improvement and to assess such systems.
To determine the development and improvement needs by regularly reviewing all
service processes; to organize programs for meeting the resource needs and
assuring development and improvement.
To adopt the measurement, analysis and improvement philosophy for making
continuous development a measureable or assessable concept and monitoring it through:
- Data obtained through objective evaluations using process management and corrective action methods.
- Results of internal and external audits.
- Customer complaints and demands as well as customer satisfaction data.
- Supplier assessment data.
- Management review data.
- Assessments based on objective criteria.
The Highest Quality Steel Solutions
A GLOBAL STEEL & RAW MATERIALS PARTNER
We deliver steel and raw materials worldwide through strategic partnerships, local expertise, and integrated finance and logistics.
Our central office in Lucerne, Switzerland, operates through subsidiaries and liaison offices in Turkey, Latin America, United Arab Emirates, Africa, China, and our widespread agent network in markets